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Crossfunctional collaboration enhances mapping efforts from "summary" of Mapping Experiences by James Kalbach
To truly understand the intricate web of touchpoints that make up an experience, it is essential to bring together individuals from various disciplines. This crossfunctional collaboration allows for a more comprehensive mapping effort, drawing from a variety of perspectives and expertise. When different team members with unique skills and backgrounds come together, they can identify touchpoints that might have been overlooked by a more siloed approach. By working together, crossfunctional teams can create a more holistic view of the user experience, incorporating insights from design, marketing, engineering, and other departments. This collaborative effort ensures that all aspects of the experience are considered, leading to a more accurate and detailed map. Additionally, crossfunctional collaboration can help bridge gaps between different departments, fostering a sense of unity and shared purpose. Furthermore, involving individuals from different disciplines in the mapping process can lead to innovative solutions and ideas that may not have been possible otherwise. These fresh perspectives can spark creativity and push the boundaries of traditional mapping techniques. By encouraging crossfunctional collaboration, organizations can tap into a wealth of knowledge and expertise, ultimately leading to a more robust and insightful mapping effort.- Crossfunctional collaboration is essential for enhancing mapping efforts. By bringing together individuals from various disciplines, organizations can create more comprehensive and accurate maps of the user experience. This collaborative approach not only leads to a deeper understanding of touchpoints but also fosters innovation and creativity. Ultimately, crossfunctional collaboration is key to unlocking the full potential of mapping experiences.
